Heads in Beds is a light read --- a behind-the-scenes look into the hotel industry. I wanted more insider information. The funny, "dirty" deeds instead of the hustle for the next tip.
This book tends to focus more on the employees rather than the customers, which makes sense since it's written by an employee of the industry. I had a few laugh aloud moments and as someone who has worked in a strong customer service industry before, I could related to, Tomsky on some levels.
Tomsky's personal life, enhances the story and makes for a fun enough read.
Grade: B
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